What This Page Covers and Why It Matters
We built this FAQ around the questions that actually come up — not a generic list. If you're trying to add funds through Rocket, figure out why a withdrawal is pending, or understand how our account verification works, you'll find a direct answer here. Each section below maps to a real step in your account journey. Payment questions cover the full flow:
sending from your bKash or Nagad app, what reference number to use, and how long clearing typically takes. Account questions cover login issues, OTP delivery, and wallet linking. Withdrawal answers explain the verification step we run before releasing funds and which wallet gets paid first. We've also covered what to do when something doesn't go as expected — when to wait, when
to contact support, and how to reach us. Availability on this platform depends on your local law and the eligible regions we serve.
- bKash
- Nagad
- Rocket